Shipping & Delivery

All lead times announced are calculated in working days (subject to validation of your order by Paypal or "Realex"). The delivery date is calculated taking into account the time of preparation and shipment to which is added to the delivery of the courrier/carrier, typically maximum 10 working days.

 

The products are delivered to the shipping address you provided during the order process. Your presence is required, as an authorized person, to collect the item. Please ensure that your correct address is provided. Deliveries need to be signed for. Actual time of delivery cannot be confirmed in advance. denverbike.com will provide you with details of courier company and tracking number. Your telephone number will be printed together with your address on the delivery docket. Courriers/carriers will leave a calling card if there is no one to take the package. They will normally make 2/3 attempts to deliver, after that the package will be returned to us. You may also call to the nearest depot to collect your parcel. Re-delivery charges will occur.

 

No delivery on Saturdays, Sundays or Bank holidays.

 

Tracking: You will receive a tracking number in your email when your goods are dispatched. Simply log on to courier's web site and check your status.

 

Lost deliveries: In the unlikely event that your package goes missing, we will either arrange to resend the goods or refund your payment after Courrier company agreement. If the package is not returned to us and Courrier company confirm the goods have been signed for at your address we reserve the right to charge you for the goods.

 

Address: Please ensure the correct address details are given for your order. Deliveries can be made to working addresses if credit card address is verified.

 

International Orders (outside Italy): Delivery charges have to be confirmed. Tax free invoicing is possible for Customers outside European Union. Customers outside European Union will be responsible for custom or duty fee. Please check your local custom office.

 

Art. 6 Force Majeure
Denver Srl. cannot be held liable for the breach of contract, due to the occurrence of an event of force majeure